CAN I EXCHANGE OR RETURN MY ORDER IF IT DOESN'T FIT?
Yes — we offer exchanges or store credit only for items that don’t fit.
To qualify, the item must be:
● Unworn
● Free of stains, odors, or damage
● In original condition with all tags attached
We do not offer refunds. If your size is out of stock, you will receive store credit that never expires.
To begin an exchange or store credit, email us at info@hoyen.co with:
● Your order number
● The item you’d like to return
● Whether you’d prefer an exchange or store credit
If your request is approved, we’ll send you a prepaid return shipping label. Please note that all items must be unworn, undamaged, and in original condition.
I MADE A MISTAKE / THERE'S SOMETHING WRONG WITH MY ORDER — WHO SHOULD I CONTACT?
We’re here to help. If you received the wrong item, have a sizing issue, or your order arrived damaged, email info@hoyen.co within 48 hours of delivery.
Please include:
● Your order number
● A brief description of the issue
● Clear photos (if applicable)
If the item arrived damaged, we’ll replace it at no cost to you. If the item is out of stock, we’ll issue store credit.
HOW DO I STAY UP TO DATE ON HO-YEN PROMOTIONS AND NEW RELEASES?
Stay connected with us through:
● Email: join our subscriber list at the bottom of our website
● SMS updates: opt in at checkout or through our pop-up
● Instagram / TikTok: @hoyen.co
This is the best way to receive updates on new drops, campaign launches, and behind-the-scenes content.
