POLICIES

PRIVACY POLICY

Ho-Yen (“we,” “us,” “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit hoyen.co, interact with our services, make a purchase, or contact us.

By accessing or using our website, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:

  • Personal Information: name, email address, phone number, billing/shipping address.
  • Payment Information: processed securely through third-party payment processors; we do not store full credit card details.
  • Order Information: products purchased, order history, preferences.
  • Automatically Collected Data: IP address, browser type, device information, cookies, and website usage data.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate about your order, inquiries, or customer service needs
  • Improve our website, user experience, and product offerings
  • Send marketing communications (you may opt out anytime)
  • Prevent fraud and maintain website security
  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You may adjust your browser settings to refuse cookies.


4. Sharing Your Information

We may share information with trusted service providers such as payment processors, shipping carriers, and marketing or analytics platforms.

We do not sell your personal information.


5. Data Security

We use commercially reasonable security measures to protect your data.

While we work diligently to safeguard your information, no method of transmission is 100% secure.


6. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your data
  • Opt out of marketing communications
  • Request a copy of the data we hold

Contact us at info@hoyen.co to make a request.


7. Children’s Privacy

Our website is not intended for individuals under 13. We do not knowingly collect data from children.


8. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of our site indicates acceptance of the updated terms.


9. Contact Us

For questions or requests regarding this Privacy Policy, contact:

Email: info@hoyen.com

TERMS OF SERVICE POLICIES

Welcome to Ho-Yen. By accessing or using our website hoyen.co, you agree to the following Terms of Service (“Terms”).

Please read them carefully.


1. Use of the Website

You agree to use this website for lawful purposes and not to interfere with its operation or security.


2. Product Information

We strive to display accurate product details. Colors, textures, and finishes may vary depending on screen settings.

Ho-Yen reserves the right to modify, discontinue, or limit product availability at any time.


3. Pricing & Orders

Pricing is listed in USD (unless otherwise stated).

We reserve the right to:

  • Correct pricing errors
  • Cancel or refuse any order
  • Limit quantities

You will be notified if your order cannot be processed.


4. Payments

All payments are processed securely through third-party providers. By submitting payment information, you represent that it is valid and authorized.


5. Shipping

Shipping times are estimates and may vary. See our Shipping Policy for full details.


6. Returns & Exchanges

Please refer to our Return & Exchange Policy for guidelines on returns, exchanges, and eligibility.


7. Intellectual Property

All designs, images, logos, text, graphics, and website content are the exclusive property of Ho-Yen and may not be copied, reproduced, or used without written permission.


8. Limitation of Liability

Ho-Yen is not liable for:

  • Any indirect, incidental, or consequential damages
  • Losses arising from use of the website or products
  • Delays or failures beyond our reasonable control

9. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules.


10. Changes to Terms

We may update these Terms periodically. Continued use of the site indicates your acceptance of the updated Terms.


11. Contact

For questions about these Terms:

Email: info@hoyen.co

RETURN & EXCHANGE POLICIES

We do not accept returns or exchanges.

SHIPPING POLICY

Ho-Yen ships worldwide. Orders are processed Monday–Friday, excluding holidays.


1. Processing Time

Orders typically ship within 2–4 business days.

Made-to-order items may require additional time (noted on product pages).


2. Shipping Rates

Rates are calculated at checkout based on destination, carrier, and weight.


3. Domestic Shipping (U.S.)

Delivery usually takes 2–7 business days, depending on the selected method.


4. International Shipping

Transit times vary by country. Customs fees, duties, and taxes are the customer’s responsibility.


5. Order Tracking

Once shipped, you will receive a tracking number via email.


6. Lost or Stolen Packages

Ho-Yen is not responsible for packages marked as delivered.

Please contact the carrier directly for assistance.


7. Address Errors

Customers are responsible for ensuring that shipping information is correct.

Orders cannot be rerouted once shipped.


8. Pre-Orders / Made-to-Order

Estimated delivery timelines will be listed on the product page. Delays may occur due to production schedule adjustments.


9. Contact

For shipping inquiries:

Email: info@hoyen.co